Orders & Delivery Policy – FoilEquipments.shop
Last Updated: September 2025
At FoilEquipments.shop, we are committed to providing a smooth, reliable, and transparent ordering and delivery experience. This Orders & Delivery Policy explains every step of the process—from placing an order to receiving it at your door. By understanding these procedures, you can shop with confidence, knowing what to expect at each stage.
1. Placing an Order
Placing an order on FoilEquipments.shop is simple and secure:
Step 1: Browse Products
Explore our wide range of foiling boards, foils, accessories, and gear.
Use filters and categories to quickly find the products that suit your skill level and needs.
Step 2: Add to Cart
Select the desired product, size, or color if applicable.
Click “Add to Cart” to start the checkout process.
Step 3: Checkout
Provide accurate billing and shipping information.
Choose your preferred payment method (credit/debit card, Bank Transfer ).
Review your order carefully before confirming.
Step 4: Order Confirmation
After checkout, you will receive an email confirming your order details.
This email is not a guarantee of order acceptance—it is an acknowledgment of your request.
2. Order Acceptance
Your order is considered accepted once:
Payment has been verified and processed successfully
The items are confirmed to be in stock and ready for shipment
We reserve the right to decline or cancel any order in situations such as:
Pricing errors on the website
Insufficient stock
Suspected fraudulent activity
Other unforeseen issues
If your order is canceled, you will receive a full refund immediately.
3. Payment Security
All payments are processed through trusted gateways to ensure maximum security.
We do not store full credit card numbers on our servers.
Your personal and financial information is encrypted during transactions.
4. Shipping Options
Domestic Shipping
Standard shipping is available for local orders. Delivery time typically ranges from 3–7 business days depending on location.
Expedited options may be available at checkout for faster delivery.
International Shipping
We ship to multiple countries worldwide.
Delivery times vary based on your location and customs processing.
Customers are responsible for customs duties, taxes, or import fees, which are not included in the product price.
Shipping Costs
Shipping fees are calculated based on weight, size, and destination, and are displayed at checkout before payment.
We occasionally offer free shipping promotions for certain orders or locations—check the website for current offers.
5. Order Processing
Orders are typically processed within 1–3 business days.
During peak seasons or promotional periods, processing may take slightly longer.
You will receive a notification email once your order is shipped.
6. Tracking Your Order
Once shipped, a tracking number will be provided via email.
Use this tracking number on the courier’s website to monitor the delivery status.
Please allow 24 hours for the tracking information to update.
7. Delivery Timelines
Delivery times depend on your location, shipping method, and carrier.
| Region | Standard Shipping | Expedited Shipping |
|---|---|---|
| Local / Domestic | 3–7 business days | 1–3 business days |
| International | 7–21 business days | 5–10 business days |
Please note that delays may occur due to:
Weather conditions
Customs inspections
Carrier disruptions
Public holidays
8. Receiving Your Order
Check your package immediately upon delivery.
Ensure the product matches your order and is free of damage.
Keep the packaging until you are satisfied with the product condition.
9. Issues with Delivery
If your order arrives damaged, incorrect, or incomplete:
Contact support@foilequipments.shop within 7 days of delivery.
Include your order number, photos of the damage, and a description of the issue.
We will provide instructions for a replacement or refund at no additional cost.
For lost or delayed packages:
Track your order using the provided tracking number.
Contact us if the tracking shows unusual delays or delivery failures.
10. Multiple or Bulk Orders
Orders containing multiple items may arrive in separate shipments depending on availability.
Shipping fees for each package are combined at checkout, but partial deliveries may still occur.
11. Changes to Shipping Address
To update your shipping address, contact us immediately after placing your order.
Once an order has been processed or shipped, we may not be able to reroute the package.
For failed deliveries due to incorrect addresses, customers may be responsible for additional shipping costs.
12. Order Cancellation
Orders can be canceled before shipment by contacting support@foilequipments.shop.
Once an order has shipped, it cannot be canceled, but you can return the item according to our Return & Refund Policy.
13. International Customs and Duties
International shipments may be subject to customs inspections and import taxes.
Customers are responsible for any duties, taxes, or fees levied by their country.
We recommend checking local customs policies before placing international orders.
14. Packaging & Environmental Responsibility
We use durable, eco-friendly packaging to ensure products arrive safely.
Efforts are made to minimize packaging waste without compromising safety.
Customers are encouraged to recycle packaging materials whenever possible.
15. Customer Support
Our team is here to help:
Email: support@foilequipments.shop
Response Time: Usually within 1–2 business days
Assistance includes order tracking, shipping questions, and resolving delivery issues.
16. Summary – What to Expect
✅ Easy and secure ordering process
✅ Multiple payment options and encrypted transactions
✅ Domestic and international shipping with tracking
✅ Transparent shipping costs and timelines
✅ Support for delivery issues, damaged items, or lost packages
✅ Commitment to eco-friendly packaging
At FoilEquipments.shop, we aim to make every order and delivery smooth, reliable, and worry-free. Our goal is for you to receive your foiling gear safely, on time, and ready for your next adventure.