FoilEquipments.shop – Frequently Asked Questions (FAQ)
1. Orders and Payments
Q1: How do I place an order?
A: Simply browse our products, select the items you want, and click “Add to Cart.” When ready, go to checkout, fill in your shipping and payment details, and confirm your purchase. You will receive an order confirmation email immediately.
Q2: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment gateways displayed at checkout. All payment information is processed securely through trusted providers.
Q3: Can I change or cancel my order after placing it?
A: If your order has not yet been processed or shipped, contact us immediately at support@foilequipments.shop. Once an order is shipped, it cannot be canceled, but you can return it following our Return & Refund Policy.
2. Shipping and Delivery
Q4: How long does delivery take?
A: Orders are usually processed within 1–3 business days. Shipping times vary depending on your location and chosen carrier. Once your order ships, you will receive tracking information.
Q5: Do you ship internationally?
A: Yes! We ship to many countries worldwide. Please note that international shipping may take longer and may be subject to customs duties, taxes, or import fees.
Q6: Can I track my order?
A: Yes, once your order is shipped, we will provide a tracking number so you can monitor its progress.
3. Returns, Refunds, and Exchanges
Q7: What is your return policy?
A: We accept returns within 30 days of delivery if items are unused, unworn, and in original packaging. Personalized or final-sale items are non-returnable unless defective.
Q8: How do I request a refund or exchange?
A: Contact support@foilequipments.shop with your order number and reason for return. We will provide instructions and a return authorization. Once the item is received and inspected, we’ll issue a refund or send an exchange.
Q9: Who pays for return shipping?
A: If the return is due to our error (wrong or defective item), we cover the shipping costs. For other returns, the customer is responsible for shipping.
4. Products and Availability
Q10: Are the product descriptions accurate?
A: Yes, we strive for accuracy in all product images, descriptions, and specifications. Colors may vary slightly due to screen settings.
Q11: What happens if an item is out of stock?
A: If a product becomes unavailable after your order, we will notify you and either offer a similar item or issue a full refund.
5. Account and Security
Q12: Do I need an account to make a purchase?
A: No, you can checkout as a guest. However, creating an account allows faster checkout, order tracking, and exclusive offers.
Q13: How is my personal data protected?
A: Your information is encrypted and securely stored. Payment details are processed through trusted gateways, and we never sell or share personal data without consent.
Q14: Can I update or delete my account information?
A: Yes, you can request updates or deletion by contacting support@foilequipments.shop.
6. Promotions and Discounts
Q15: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive special offers, early access to sales, and updates on new products.
Q16: Can I use multiple promo codes on one order?
A: Typically, only one promo code can be applied per order unless specified otherwise in the offer terms.
7. Product Support
Q17: What if my product arrives damaged or defective?
A: Contact us within 7 days of delivery. We will provide instructions for return and replacement at no cost to you.
Q18: Do you provide product assembly or usage guidance?
A: Yes! Many of our products come with instructions, and our support team can assist via email with tips or guidance.
8. Miscellaneous
Q19: How do I contact customer support?
A: Email us at info@foilequipments.shop. Our team aims to respond within 1–2 business days.
Q20: How do I stay updated on new products and offers?
A: Subscribe to our newsletter and follow our social media channels for updates, promotions, and announcements.