Return & Refund Policy – FoilEquipments.shop
At FoilEquipments.shop, our goal is to ensure every customer is delighted with their purchase. We know that sometimes things don’t go as planned—whether it’s the wrong size, a change of mind, or a product issue. That’s why we’ve created a transparent and fair Return & Refund Policy.
We believe in making the process simple, stress-free, and supportive, so you can shop with confidence knowing we’ve got your back.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
The request must be made within 30 days of delivery.
Items must be unused, unworn, and in their original packaging.
Proof of purchase (receipt or order confirmation) is required.
Certain products (like clearance items, personalized gear, or gift cards) may be non-returnable unless defective.
We reserve the right to inspect returned items before approving a refund or exchange.
2. Return Process
We’ve designed a straightforward return process:
Contact Us – Email support@foilequipments.shop with your order number and reason for return.
Receive Instructions – Our team will provide a return authorization and shipping instructions.
Ship the Item – Package the product securely and send it back using a trackable shipping method.
Inspection & Approval – Once we receive your item, we’ll inspect it and notify you of the result.
Refund or Exchange – Approved returns will be refunded or exchanged based on your preference.
3. Refund Methods
Approved refunds will be issued to the original payment method used during purchase. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear in your account.
Refunds are processed for the product price only. Shipping fees, unless the return is due to our error, are non-refundable.
4. Exchanges
Prefer an exchange instead of a refund? We’re happy to help. If the item you’d like in exchange is in stock, we’ll ship it once the returned product is received and inspected. If the item is unavailable, we’ll process a refund instead.
5. Damaged, Defective, or Incorrect Items
We take product quality seriously. However, if you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.
In these cases:
We will cover return shipping costs.
A replacement will be sent at no additional charge.
If a replacement is unavailable, we’ll issue a full refund including shipping fees.
6. Non-Returnable Items
Certain items cannot be returned for safety and hygiene reasons:
Gift cards or vouchers
Personalized or customized products
Clearance or final-sale items
Products that have been used, worn, or altered
7. Return Shipping Costs
If the return is due to our error (wrong item, defective product), we’ll cover the shipping costs.
If the return is due to customer preference (change of mind, wrong size ordered), the customer is responsible for return shipping fees.
We recommend using a trackable shipping service to ensure safe delivery of your return.
8. Restocking Fees
We do not typically charge restocking fees. However, in rare cases where items are returned without original packaging or are not in resalable condition, a small restocking fee may be applied.
9. Refund Timeline
Here’s what to expect:
Return Processing: 2–3 business days after we receive the item.
Refund Initiation: Refund issued within 1–2 business days after approval.
Bank Processing Time: 5–10 business days depending on your payment provider.
10. International Returns
For international customers, return shipping costs may vary based on your location. Customs duties, taxes, or import fees paid at the time of purchase are non-refundable. However, you may contact your local customs office to inquire about reimbursement.
11. Customer Rights
We align our Return & Refund Policy with international consumer protection standards, ensuring fairness for all customers. Depending on your region, you may have additional rights under local laws, such as mandatory cooling-off periods for online purchases.
12. Tips for a Smooth Return
To help ensure your return goes smoothly:
✅ Keep the original packaging until you’re sure you’ll keep the item.
✅ Contact customer support before shipping items back.
✅ Use a trackable shipping service.
✅ Keep your receipt or proof of shipment.
13. Policy Updates
We may update this Return & Refund Policy from time to time to reflect business changes or regulatory requirements. Updates will be posted on this page with a new “Last Updated” date.
14. Contact Us
If you have any questions, concerns, or need assistance with a return:
📧 Email: info@foilequipments.shop
🌐 Website: https://foilequipments.shop
Our friendly customer service team is here to make the process easy and fair.
Quick Highlights
✅ Returns accepted within 30 days
✅ Refunds processed to original payment method
✅ Exchanges available if stock permits
✅ Defective or incorrect items replaced at no cost
✅ Non-returnable items include gift cards, custom gear, and clearance items
✅ Customer covers return shipping unless it’s our error
Closing Statement
At FoilEquipments.shop, we’re passionate about delivering top-quality foiling equipment and exceptional customer service. We understand that flexibility matters, so our Return & Refund Policy is designed to protect you while keeping the process fair and straightforward.
Your satisfaction is our priority, and we’ll always work with you to find the best solution. Shop with confidence knowing that if something isn’t right, we’ll make it right.